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For standard software and operating systems, the updates can be pushed to the user's computer automatically. Upgrades/patches: We will manage the upgrade and updates of the packaged software and operating systems, including the timing and schedule to limit the impacts on a user's work. Upgrade and updates to this software will be done upon the user's request. Non-standard software will be installed as exceptions with the approval of an authorized approver of the user's unit. Manual installation of non-packaged Software: For less commonly used software or software that doesn’t support packaging, we will install it on the individual user’s computer manually (via remote support). Software Packaging and Distribution: We will package commonly used software and make them available for self-serve: these packages can either be ‘pushed’ to client computers or made available for users to install without granting administration access. We will monitor the operating system releases from vendors to maintain an up-to-date and secure operating system for University workstations.

Maintaining and Updating the Standard Software List and Package: IST will assess the clients’ needs and maintain a standard software list that represents the most commonly used in the University.

To license Adobe software, please follow the step below.Support for this service includes upgrades and patches, software packaging and distribution, manual installation of software, troubleshooting, licenses management, and OnTheHub assistance.

If you license Acrobat DC and then decide you need the entire Creative Cloud suite, you will have to contact the Service Desk for assistance since you can only license one or the other, not both.

After expiring, the licenses must regularly be renewed.

You can only have one license at a time (if you try to license the product a second time before it expires, you will receive an error).

Please make note of the following items before proceeding: You can either get an annual license to Adobe Acrobat DC or a 3 month license to the entire Creative Cloud suite (which also includes Adobe Acrobat DC). Licensing either Adobe Acrobat DC or the entire Creative Cloud Suite (which includes Adobe Acrobat DC)īefore you can use Adobe products, you must get a license. MacOS - Licensing Adobe Software (Acrobat DC or Entire Creative Cloud Suite) - Print View macOS - Licensing Adobe Software (Acrobat DC or Entire Creative Cloud Suite)